FAQs
Q: Can I get a replacement or refund if I receive a damaged or defective product?
A: Yes. You will receive a 30-Day Money Back Guarantee after you place your order, so you can test the product as much as you wish with zero risk. If the product doesn't work, we will send you a replacement or refund your money immediately! Our exceptional support is always available and determined to make you 100% satisfied. You can contact us by sending your message here: Contact Page
Q: Does PetTrimm collect my payment information or is my payment information secure?
A: Very serious question. To provide our customers with the most confidence in this regard, we work with two of the most trusted payment providers:
- Stripe - supports Visa, Mastercard, AMEX, Apple Pay
- PayPal - Visa, MasterCard, American Express, Discover, JCB, Diner's Club, EnRoute
With these payment providers, you can be 100% sure that your payment information is fully protected from any abuse.
Q: How do I check the status of my order?
A: Your receipt will be emailed to you immediately after you place your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Does PetTrimm.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to contact us!
Q: How do I order on your website?
A: Simply go to the product page and click on 'Add to Cart' button. Then continue to checkout, fill in your shipping information, and pay for the order via PayPal or credit card (Stripe).